Frequently Asked Questions regarding the ALB Masterclass Series:
When should I expect confirmation of my registration?
Confirmation will be e-mailed directly to the e-mail address provided on the registration form within 48 hours of registering. If you have not received confirmation within this timeframe please contact our accounts department on (02) 8437 4700.
When should I pay for the event I am attending?
Payment must be made at time of booking utilising our online credit card facilities (VISA /Mastercard accepted). If you would like to pay using an AMEX or Diners Club card, please complete the registration form at the back of the event brochure or email eventqueries@keymedia.com.au and a member of the ALB team will contact you to organise your registration over the phone.
When will I receive my conference materials?
Your delegate handbooks and other notes will be distributed onsite.
Can I purchase the delegate notes if I am unable to attend the Masterclass?
Yes, the delegate notes are available for all ALB Masterclasses at a cost of $324.50 incl. gst for the complete pack. If you are interested in purchasing delegate notes, please email eventqueries@keymedia.com.au with the name of the event.
Can I claim CPD points by attending an ALB Masterclass?
Yes. Practitioners in NSW, Queensland, Victoria, South Australia and the ACT can claim up to 1 CPD point per hour of attendance at an ALB Masterclass. This equates to up to 6 CPD points for a full-day event. Please contact your state's law society for details. For practitioners in Western Australia, please contact the Legal Practice Board of Western Australia for full details about CPD requirements.
Are meals included in the ALB Masterclass registration fee?
Yes, all refreshments are included in this rate and a vegetarian option is also available. Should you have any special dietary requirements please email eventqueries@keymedia.com.au including the name of the event you are attending, at least 10 working days prior to the event.
What happens if I can no longer attend the ALB event that I registered for?
Our cancellation and transfer policy is as follows:
If you are unable to attend, a substitute delegate is welcome to attend at no extra charge. Cancellations received 14 or more days in advance will incur a processing fee of 50% of the GST inclusive rate. The company regrets that no cancellations will be accepted within 14 working days of the start date; however, a credit note will be issued upon request. Should we cancel or postpone a conference, all delegates will receive a full refund. Key Media is not responsible for any loss, damage or additional costs incurred as a result of an alteration, cancellation or postponement of a conference. Please note all speakers and content are confirmed at time of publication; however we reserve the right to modify or alter the program including advertised speakers without notice should circumstances beyond our control require substitutions or cancellations. Key Media is not liable for the content of any speaker presentations.
Photographs and audio visual content may be produced at any ALB event and may be used for future ALB Masterclass Series marketing collateral.
Frequently Asked Questions regarding our ALB eLearning Series:
What is a live online seminar?
Live Online Seminars are instructor-led, web-based training sessions that take place in real time - 'live' - in a virtual classroom. This means you can hear the presenter, see the presentation material on the screen and ask question of the presenter via a chat box - all without leaving the office.
What is GoToWebinar?
GoToWebinar is the web-based application that is used to deliver live online training.
How does it work?
You can access the training from any computer with a broadband internet connection, sound card and speakers. The minimum system requirements are:
- Mac OS X 10.4, Windows XP SP2 or higher, Linux
- Safari 2, Internet Explorer 6,
- Firefox 2.0 or higher
You will need a quiet room or some headphones to listen in with.
During the session, we recommend that you not have any other programs running to ensure that your computer performs optimally. A broadband internet connection is sufficient.
Can I use a dial-up connection?
Unfortunately no, you cannot login to a live online seminar via a dial-up connection.
How do I register?
- Select your live online session and proceed to the registration page www.albmasterclass.com
- Complete the registration form and click 'submit'
- You will receive an email confirming your registration and tax invoice
- One day prior to the webinar, you will receive the speaker's PowerPoint presentation for note taking
- 15 minutes before the webinar, you will be sent a link via email to join the session on GoToWebinar. If you do not receive the link in your inbox, please check your junk mail folder.
- If you do not receive these emails, please contact Stephanie Sudzina directly on (02) 8437 4727
- You can register up to 24 hours prior to the session. Payment must be made at time of booking
Will I receive seminar materials?
Your seminar materials will be emailed to you 1-2 days prior to the seminar. Please review the material and prepare any questions that you might have. We recommend you print the materials prior to the seminar so you can make notes and participate actively during the session.
Can I purchase the seminar notes if I am unable to attend?
Yes, the delegate notes are available for all live online seminars. If you are interested in purchasing these notes, please email eventqueries@keymedia.com.au with the details of the session.
Can I claim CPD points by attending an ALB eLearning seminar?
Yes. Practitioners in NSW, Queensland, Victoria, South Australia and the ACT can claim up to 1 CPD point per hour of attendance at an ALB eLearning Series. This equates to 1-2 CPD points per webinar. Please contact your state's law society for details. For practitioners in Western Australia, please contact the Legal Practice Board of Western Australia for full details about CPD requirements.
How do I login?
To login to the session, click on the registration link provided in the email sent on the day of the seminar and follow the instructions. If you do not receive this email, please contact the organiser on (02) 8437 4727. Please login to the session at least 15 minutes prior to the session to ensure you have adequate time to set up and troubleshoot any problems. You will be asked to submit your email address and name before you can enter the online waiting room. Once the presenter and participants are in the waiting room, the session will be activated and you will be able to hear the presenter and view the PowerPoint presentation.
How do I ask questions during the seminar?
Attendees are able to ask questions of the presenter at any time during the session via the online chat module.
How do I provide feedback about the seminar?
At the end of the session, you will be directed to an online feedback form. Please follow the instructions to complete and submit the form online.
What happens if I can no longer attend?
Our cancellation & transfer policy is as follows:
If you are unable to attend, a substitute delegate is welcome to attend at no extra charge. Cancellations received 14 or more days in advance will incur a processing fee of 50% of the GST inclusive rate. The company regrets that no cancellations will be accepted within 14 working days of the start date; however, a credit note will be issued upon request. Should we cancel or postpone an online seminar, all delegates will receive a full refund. Key Media is not responsible for any loss, damage or additional costs incurred as a result of an alteration, cancellation or postponement of an online seminar. Please note all speakers and content are confirmed at time of publication; however we reserve the right to modify or alter the program including advertised speakers without notice should circumstances beyond our control require substitutions or cancellations. Key Media is not liable for the content of any speaker presentations.
Audio visual content may be produced at any ALB event and may be used for future ALB eLearning Series marketing collateral.
Please note: All ALB eLearning seminars run on Sydney time. To find out the time in your local timezone, please click here.