Frequently asked questions regarding our Masterclass and Workshop series:
When should I expect confirmation of my registration?
Confirmation will be e-mailed directly to the e-mail address provided on the registration form within 48 hours of registering. If you have not received confirmation within this time frame please contact our finance department on (02) 8437 4700.
When should I pay for the Masterclass?
Payment must be made at time of booking utilising our online credit card facilities.
Can I register for a Masterclass on site?
Yes, there is the option to register for a seminar on site however payment must be made at this time.
When will I receive my conference materials?
Your delegate handbooks and other notes will be distrubuted on site at the Masterclass.
Can I purchase the delegate notes if I am unable to attend the Masterclass?
Yes, the delegate notes are available for all Masterclasses. If you are interested in purchasing these notes then please contact Michael Cullen (02) 8437 4704.
Are meals included in the Masterclass registration fee?
Yes, all refreshments are included in this rate and a vegetarian option is also available. Should you have any special dietary requirements please contact Michael Cullen (02) 8437 4704.
What happens if I can no longer attend the Masterclass that I registered for?
Our cancellation policy is as follows:
If you are unable to attend, a substitute delegate is welcome to attend at no extra charge. Cancellations received 14 or more days in advance will incur a 50% charge of the GST inclusive rate. The company regrets that no cancellations will be accepted within 14 working days of the start date; however, a credit note will be issued. Should we cancel or postpone a conference, delegates will receive a full refund. Key Media is not responsible for any loss, damage or additional costs as a result of an alteration, cancellation or postponement of a conference. We reserve the right to vary the programme and speakers. Key Media is not liable for the content of speaker presentations. Photographs and audio visual content may be produced at any ALB Masterclass and may be used for future ALB Masterclass collateral.
Frequently asked questions regarding our eLearning series:
What is a live online seminar?
Live Online Seminars are Instructor-led, web-based training, that takes place in real time - 'live' - in a virtual classroom. This means you can hear the presenter, see the presentation material on the screen and ask question of the presenter via a chat box.
What is DimDim?
DimDim is the web-based application that is used to deliver live online training.
How does it work?
You can access the training from any computer with a broadband internet connection, sound card and speakers. The minimum system requirements are:
- Mac OS X 10.4, Windows XP SP2 or higher, Linux
- Safari 2, Internet Explorer 6,
- Firefox 2.0 or higher
You will need a quiet room or some headphones to listen in with.
During the session, we recommend that you not have any other programs running to ensure that your computer performs optimally. A broadband internet connection is sufficient. You can check your bandwidth here:
http://www.dimdim.com/support/dimdim_tools.html
Can I use a dial-up connection?
Unfortunately no, you cannot login to a live online seminar via a dial up connection.
How do I register?
- Select your live on line session and proceed to the registration page
- Complete the registration form and click submit
- You will receive a confirmation email confirming your registration and tax invoice.
- Within 24 hours of the first email, you will receive a second email which will include a link to use to login to the session as well as your login details
- If you do not receive both of these emails, please contact Alessandra Conte directly on (02) 8437 4727
- You can register up to 24 hours prior to the session and payment must be made at time of booking.
Will I receive seminar materials?
Your seminar materials will be emailed to you approximately 2-3 days prior to the seminar. Please use this time to review the material prior to the session and prepare any questions that you might have. Prior to the session, we recommend you print out the materials so you can make notes and participate actively during the course of the session.
Can I purchase the seminar notes if I am unable to attend?
Yes, the delegate notes are available for all live online seminars. If you are interested in purchasing these notes then please contact Alessandra Conte on (02) 8437 4757
How do I login?
To login to the session, click on the registration link provided in the confirmation email and follow the instructions. It should take no longer than 1 - 2 mins. If you cannot find this email, please contact Alessandra Conte directly on (02) 8437 4727. Please login to the session at least 10 minutes prior to get set up and ready to go and to troubleshoot any problems.
How do I provide feedback?
At the end of the session, you will be directed to an online feedback form. Please follow the instructions to complete and submit the form online.
What happens if I can no longer attend?
Our cancellation & transfer policy is as follows:
If you are unable to attend, a substitute delegate is welcome at no extra charge. Cancellations received 14 or more working days in advance will incur a 50% charge of the GST inclusive rate. The company regrets that no cancellations will be accepted within 14 working days of the start date; however, a credit note will be issued. Should we cancel or postpone an online seminar, delegates will receive a full refund. Key Media is not responsible for any loss, damage or additional costs as a result of an alteration, cancellation or postponement of an online seminar. We reserve the right to vary the program and speakers. Key Media is not liable for the content of speaker presentations.